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Preventive Maintenance

Our Preventive Maintenance Professional Services Agreements guarantee your success.  They are tailored specifically to the budget and criticality of operations.   Keeping all systems running in a smooth and predictable way is a must for today's fierce competitive economy.

The best maintained systems will allow companies to thrive and differentiate themselves from their competitors and will allow their customers to have the best experience which only translates into profits and growth.  After careful and detailed analysis of all maintenance requirements BTT will tailor a Preventive Maintenance Professional Services Agreement that will guarantee compliance with even the most rigorous needs.

Our Preventive Maintenance Professional Services Agreements (PMPS) offer different platforms that meet, exceed and complement Service Level Agreements (SLAs) with flexibility or even with the most rigorous demands.

(1) Incidents reported Friday after 11am. under an 8x5xN Plan will typically be addressed Monday morning, however, depending on the severity of the issue as well as other variables, the issue might be resolved over the weekend.
(2) CSC will accomodate to work the same shift as our customer's daily hours in the case of 8x5x1, 8x5x4 and 8x5xN (for example 7am - 4pm, 8am - 5pm, etc.)

Our Preventive Maintenance Professional Services Agreements (PMPS) offer the following service level:

24x7x1     The fastest on-site and remote assistance response time available in the market, anytime, anyday

 Specially designed for the Business Critical Assets with the Fastest Response Time.

24x7x1 Service Scope:

  • Immediate attention through our Customer Support Center available 24/7, all day, every day.
  • On-site assistance within the hour after receipt of incident report at the Customer Support Center.
  • Top-Tier Engineer assigned
  • Remote Assistance: Remote or on-site assistance as needed.
  • Immediate replacement of guaranteed parts  covered by Preventive Maintenance Professional Services Agreements (PMPS) agreements only if manufacturer or BTT are contracted for such guarantee replacement.
  • Free software updates.

24x7x4     Same day on-site service

Specially designed for the Business Critical assets with and excellent response time.

24x7x4 Service Scope:

  • Immediate attention through our Customer Support Center available 24/7, all day, every day.
  • On-site assistance within four (4) hours after receipt of incident report at the Customer Support Center.
  •  Top-Tier engineer assigned
  • Remote Assistance: Remote or on-site assistance as needed.
  • Immediate replacement of guaranteed parts  covered by Preventive Maintenance Professional Services Agreements (PMPS) agreements only if manufacturer or BTT are contracted for such guarantee replacement.
  • Free software updates.

8x5x1     Fastest resonse time in the market within normal business hours

 Specially designed for Critical and Non-Critical assets.

8x5x1 Service Scope:

  • Immediate attention through our Customer Support Center available Monday-Friday from 8am until 5pm.
  • On-site assistance within less than two (2) hours after receipt of incident report at the Customer Support Center.
  • Remote Assistance:  Remote or On-site assistance as needed.
  • Immediate replacement of guaranteed parts  covered by Preventive Maintenance Professional Services Agreements (PMPS) agreements only if manufacturer or BTT are contracted for such guarantee replacement.
  • Free software updates.

8x5x4     Cost effective option for Non-Critical resources

 Specially designed for Critical and Non-Critical assets.

8x5x4 Service Scope:

  • Immediate attention through our Customer Support Center available Monday-Friday from 8am until 5pm.
  • On-site assistance within less than four (4) hours after receipt of incident report at the Customer Support Center.
  • Remote Assistance:  Remote or On-site assistance as needed.
  • Immediate replacement of guaranteed parts  covered by Preventive Maintenance Professional Services Agreements (PMPS) agreements only if manufacturer or BTT are contracted for such guarantee replacement.
  • Free software updates.

8x5xN

Specially designed for Non-Critical Assets.

8x5xN Service Scope:

  • Immediate attention through our Customer Support Center available Monday-Friday from 8am until 5pm.
  • On-site assistance on the next business day following receipt of incident report at the Customer Support Center.
  • Remote Assistance:  Remote or On-site assistance as needed.
  • Immediate replacement of guaranteed parts  covered by Preventive Maintenance Professional Services Agreements (PMPS) agreements only if manufacturer or BTT are contracted for such guarantee replacement.
  • Free software updates.

SCH (Scheduled)     Combined with any of the previous plans, a very powerful tool.

Scheduled Maintenance, a Customized Service.

SCH Service Scope:

  • Scheduled visits for maintenance purposesAll required maintenance activities for the covered assets are included.
  • Constant (24x7) remote monitoring with a proactive approach "We'll call you before you even have any problem".
  • Preventive Maintenance at all levels for the covered assets.
  • Immediate attention through our Customer Support Center available 24x7, all day, every day.
  • Greatly discounted prices on other Maintenance and Support Agreements (24x7x1, 24x7x4, 8x5x1, 8x5x4, 8x5xN).
  • Personalised service for clients with even the most specific needs.

 

Your peace of mind and business resiliency are worth the next click, Contact Us.
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